frequently asked questions

WHAT IS GRADUATED COMPRESSION?
Graduated compression means that the strength of the sock is greatest just above the ankle joint and "gradually" decreases as it continues up the leg. Effectively, the socks act as an outer layer of muscle on the leg, gently squeezing stretched out vein walls. 

This key feature of sock design engages the lower limbs in fighting the force of gravity, and aids in circulating blood back to the heart more efficiently.
WHAT ARE THE BENEFITS OF ORTHOPAEDIC BRACING?
1. Pressure Reduction One of the key functions of an orthopedic brace is to reduce pressure on the joint. Reducing pressure leads to reduced pain in the arthritic joint by allowing swelling and irritation to go down. 

 2. Support An orthopedic brace offers the support that is needed for weak, damaged, or arthritic joints and reduces pain. Braces can also provide support for the ligaments attached to joints. By so doing, they further decrease the weight transmitted through the affected joint and therefore reduces arthritic pain. 

 3. Compression & Warmth Warmth and compression help reduce pain and swelling in joints affected by arthritis. The compression that braces provide limits the blood flow to the affected joint. This makes it less likely that swelling will persist, which in turn reduces the likelihood and severity of pain. Warmth allows the joint to relax and protect itself against any stresses or over-exertion.
WHERE CAN I SEE PAST INVOICES?
Copies of previous invoices can be found on your Account page at jiani.ca/account
WHAT IS YOUR SHIPPING POLICY?
All orders $200 and above ship free! We use various couriers and expect shipping times of 1-3 days for all in-stock items.
WHAT IS YOUR RETURN POLICY?
We are here to assist with returns for any and all reasons! 

We strive to offer industry-leading customer support. Get in touch with us at sales@jiani.ca regarding your issue and we will be sure to make it right.
WHERE CAN I SEE SIZING CHARTS?

Have a different question? Get in touch below!

Contact us